WHAT YOU SHOULD EXPECT FROM HOMEWISE

A CODE OF PRACTICE FOR QUALITY OF SERVICE

HOMEWISE works to deliver high quality services and have achieved  Investor in People and the national Home Improvement Agency Quality Mark standard.

HOMEWISE strives to give a high quality service ensuring that your wishes are paramount and that you are kept fully informed and consulted. Our service will wherever possible be flexible to meet your needs and you may change or cancel this service at any time. Each and every person who comes to HOMEWISE will receive an efficient, caring and professional service, which will be consistent at all times.

HOMEWISE AIMS TO BE

• PRACTICAL
• PROFESSIONAL
• PROMPT
• COURTEOUS
• FLEXIBLE

HOMEWISE will help you to achieve the repairs, improvements and adaptations you want in your home guiding you through the entire process of making decisions, organising finance and overseeing the building work and other technical matters if required.

HOMEWISE will only divulge, with your consent, information about you to other people if it is necessary. All information will be treated with the utmost respect and confidence.  Our staff always :

• act with honesty, integrity and respect
• ask you if they need to pass the information you have given them to other people
• explain to you why this is necessary and the consequences should you refuse
• gain your agreement to divulge such information